Your WhatsApp answers. Even when you can't.

Thirdhand replies to customers, books jobs, and sends invoices from your existing WhatsApp number, while you're on the job. You approve anything it's not sure about.

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Malope Plumbingonline

Hi, do you do geyser repairs? What does a callout cost?21:04

Hi! Yes we do: geyser repair callouts are R450, which comes off the job price. I'm Malope Plumbing's assistant · ask for Thabo anytime to chat to him directly.21:05

Tuesday, 21:04. You're at dinner.

Malope Plumbingonline

Hi, do you do geyser repairs? What does a callout cost?21:04

Hi! Yes we do: geyser repair callouts are R450, which comes off the job price. I'm Malope Plumbing's assistant · ask for Thabo anytime to chat to him directly.21:06

Ok great. Can someone come Thursday morning?21:08

Thursday I have 09:00 or 10:30 open. Which suits you?21:10

10:3021:12

Booked ✓ Thursday 10:30 at your address. You'll get a reminder the day before.21:14

Thirdhandnow

New booking

Sarah M · geyser repair, Thu 10:30. Lead captured.

A lead answered, priced, and booked.You: Dinner.

Same number.
Same app.
You can always reply yourself.

Thirdhand connects alongside your WhatsApp Business app: Meta's official coexistence mode. Nothing about your WhatsApp changes.

How coexistence works

Wednesday, 11:12. You're two storeys up.

Malope Plumbingonline

Would you match the quote I got for R2,800?11:12

We can do R3,000 including materials. Our work carries a 6-month guarantee.11:14

Thirdhandnow

Approval needed

Draft reply to Pieter: 'We can do R3,000 including materials. Our work carries a 6-month guarantee.' Approve?

Approval

Approval needed

Draft reply to Pieter: 'We can do R3,000 including materials. Our work carries a 6-month guarantee.'

Approve

A negotiation handled.You: One tap.

Sunday, 19:40.

Malope Plumbingonline

So sorry, can we move Friday's appointment?19:40

No problem. I have Monday 14:00 or Wednesday 09:00. Which works?19:42

Wednesday19:44

Done ✓ Moved to Wednesday 09:00. See you then.19:46

Thirdhandnow

Rescheduled

Anika → Wed 09:00 (was Fri 11:00).

Zero phone tag.You: You didn't even see it happen.

A passing sentence in someone else's chat.

Malope Plumbingonline

Please remind me the day before to leave the gate unlocked for you09:00

Will do. I'll message you Wednesday to leave the gate unlocked.09:02

Wednesday, 08:00

Morning! Reminder for tomorrow's visit: please leave the gate unlocked.08:00

Thirdhandnow

Reminder set

Gate reminder for Anika, day before Thursday's job.

Your business remembered.You: You never wrote it down.

Friday, 15:20. Job's finished.

Malope Plumbingonline

Invoice R1,850 · line items attached.15:20

Invoice

Send invoice

Line items · Total R1,850

Send invoice

Invoiced before you'd packed the van.You: One tap.

Saturday. Three different customers, three questions.

Malope Plumbingonline

Do you work weekends?09:00

Yes: Saturdays 08:00 to 14:00, no Sundays.09:02

Which areas do you cover?09:04

Anywhere in and around Durban North. Send your suburb and I'll confirm.09:06

Do you charge a callout fee?09:08

R450, which comes off the job price if we do the work.09:10

Thirdhandnow

Day summary

3 questions answered while you were on jobs. Nothing needed your input.

Three customers, three straight answers.You: Nothing needed your input.

LeadsEvery enquiry captured with a name and number. None lost in a busy chat.
ApprovalsUnsure replies wait for your one-tap approval before a customer ever sees them.
BookingsJobs get booked and rescheduled by text, straight into your calendar.
RemindersA passing request gets remembered and sent, right on time, without a note.
FAQsThe same questions get the same answers, day or night, instantly.
InvoicesOne tap sends the invoice before the van's even packed.

One captured lead that becomes a job pays for the month.

StandardR799 / month

PremiumR1,499 / month

See pricing

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