Your WhatsApp answers. Even when you can't.

Thirdhand replies to customers, books jobs, and sends invoices from your existing WhatsApp number — while you're on the job. You approve anything it's not sure about.

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Malope Plumbingonline

Hi, do you do geyser repairs? What does a callout cost?21:04

Hi! Yes we do — geyser repair callouts are R450, which comes off the job price. I'm Malope Plumbing's assistant · ask for Thabo anytime to chat to him directly.21:05

Tuesday, 21:04. You're at dinner.

Malope Plumbingonline

Hi, do you do geyser repairs? What does a callout cost?21:04

Hi! Yes we do — geyser repair callouts are R450, which comes off the job price. I'm Malope Plumbing's assistant · ask for Thabo anytime to chat to him directly.21:06

Ok great. Can someone come Thursday morning?21:08

Thursday I have 09:00 or 10:30 open — which suits you?21:10

10:3021:12

Booked ✓ Thursday 10:30 at your address. You'll get a reminder the day before.21:14

Thirdhandnow

New booking

Sarah M — geyser repair, Thu 10:30. Lead captured.

A lead answered, priced, and booked.You: Dinner.

Same number.
Same app.
You can always reply yourself.

Thirdhand connects alongside your WhatsApp Business app — Meta's official coexistence mode. Nothing about your WhatsApp changes.

How coexistence works

Wednesday, 11:12. You're two storeys up.

Malope Plumbingonline

Would you match the quote I got for R2,800?11:12

We can do R3,000 including materials — our work carries a 6-month guarantee.11:14

Thirdhandnow

Approval needed

Draft reply to Pieter: 'We can do R3,000 including materials — our work carries a 6-month guarantee.' Approve?

Approval

Approval needed

Draft reply to Pieter: 'We can do R3,000 including materials — our work carries a 6-month guarantee.'

Approve

A negotiation handled.You: One tap.

Sunday, 19:40.

Malope Plumbingonline

So sorry — can we move Friday's appointment?19:40

No problem. I have Monday 14:00 or Wednesday 09:00 — which works?19:42

Wednesday19:44

Done ✓ Moved to Wednesday 09:00. See you then.19:46

Thirdhandnow

Rescheduled

Anika → Wed 09:00 (was Fri 11:00).

Zero phone tag.You: You didn't even see it happen.

A passing sentence in someone else's chat.

Malope Plumbingonline

Please remind me the day before to leave the gate unlocked for you09:00

Will do — I'll message you Wednesday to leave the gate unlocked.09:02

Wednesday, 08:00

Morning! Reminder for tomorrow's visit: please leave the gate unlocked.08:00

Thirdhandnow

Reminder set

Gate reminder for Anika, day before Thursday's job.

Your business remembered.You: You never wrote it down.

Friday, 15:20. Job's finished.

Malope Plumbingonline

Invoice R1,850 — line items attached.15:20

Invoice

Send invoice

Line items · Total R1,850

Send invoice

Invoiced before you'd packed the van.You: One tap.

Saturday. Three different customers, three questions.

Malope Plumbingonline

Do you work weekends?09:00

Yes — Saturdays 08:00 to 14:00, no Sundays.09:02

Which areas do you cover?09:04

Anywhere in and around Durban North — send your suburb and I'll confirm.09:06

Do you charge a callout fee?09:08

R450, which comes off the job price if we do the work.09:10

Thirdhandnow

Day summary

3 questions answered while you were on jobs. Nothing needed your input.

Three customers, three straight answers.You: Nothing needed your input.

LeadsEvery enquiry captured with a name and number — none lost in a busy chat.
ApprovalsUnsure replies wait for your one-tap approval before a customer ever sees them.
BookingsJobs get booked and rescheduled by text, straight into your calendar.
RemindersA passing request gets remembered and sent, right on time, without a note.
FAQsThe same questions get the same answers, day or night, instantly.
InvoicesOne tap sends the invoice before the van's even packed.

One captured lead that becomes a job pays for the month.

StandardR799 / month

PremiumR1,499 / month

See pricing

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